Why Everyone Should Be a Customer Service Consultant at Least Once In Their Life?
Talking about customer service job, everyone hates it. Nobody wants to deal with those super-annoying customers who come shouting and scream to your outlet. However, there is this special thing about working in a call centre. Working in a call centre teaches us many life values that we can use as in our daily routines. You can be an extremely arrogant and rude person. But trust me, just work in a call centre for 6 months and you will be a completely different person. Here are 9 benefits of working in a call centre. Tadaaaaa!!!!
Number 1
You will learn how to be a patient person.In a call centre, it is all about customer service. So, the calls that come in are mostly because of problems and complaints. I believe all of us know how will a human being react when they are angry and frustrated. So, yeah! You gotta deal with the super pissed customer who called the Customer Care Hotline while his blood is still boiling. As time passes by, you will eventually learn on how to deal with your angry spouse too, lol. In a call centre, you are not allowed to interrupt the customer when he or she is talking, no matter how annoying is she/he being over the phone. You can only start to communicate once that human on the other side has done explaining his stupid shit. :P . This method can definitely be applied in your daily lives when your angry girlfriend is shouting out of anger. Instead of getting angry back at her, you may choose to just stay silent and let her calm down. Isn't it cool?
Number 2
Punctuality is the main key if you want to be successful in the call centre industry. Unlike most employers and organizations which are non-call centre, we are not allowed to be late to work even 1 minute. If our shift starts at 9am, we have to be available online at 8.59am. If our lunch hour is at 1pm, we gotta leave the seat by 1pm and be back by 1.55pm. Call centres do not tolerate lateness as it impacts their KPI unless you really have a valid reason such as, technical problems. Even if you arrived late to work, you must make sure you cover back those missing hours. If your working hours is 8, then it has to 8 hours in the end of the day no matter what time you logged in. Unless if the operating hours of your call centre aren't enough for you to cover up the hours that you were not in. No worries buddy, you can either replace it any days of the week, or even your off day. Alternatively, your salary for the total hours you were not in will be deducted. Isn't that very simple? Hehe. However, this teaches us to be very punctual. 1 hour for lunch break, 30 minutes for a casual break and a 10-minutes allocation for toilet break. Never worry for being late for your brother's birthday party or a movie date after this. If your movie starts at 10pm, you will be at the cinema by 9.30pm.
Number 3
We can survive without our handphones for hours. If you are working in a call centre, you would be aware of this rule. Mobile phones are strictly not allowed in the call floor unless you are in a position where you don't deal with customers via the phone. Mostly, team leaders and supervisors are allowed to bring in their handphones as they don't deal with customers directly. But, if you are a consultat, then handphone is prohibited inside the call floor. I have survived almost 5-6 hours without seeing my mobile phone and still doing fine. So, to people who feel that you are addicted to your smartphone and you need a break, apply for a job in a call centre. LMFAO!
Number 4
Sleeping while just sitting on a chair or in the toilet. Working in a call centre is one of the most exhausting job. We answer almost 50-60 calls a day continuously, staring at a computer and stagnant in a place. These habits are very exhausting for the mental and emotions. I have seen people who asked me why am I always tired when my job is just to sit in one place and answer calls? Try doing it, bro. Mental exhaustion is worst than physical tiredness. You would not know how it feels unless you have been there before. When you are very tired especially during the days of high volume calls, you will eagerly wait for your lunch break. Not to eat, but to sleep. During lunch break, you can see people sleeping in the pantry by just leaning on the chair or heads on the table. I have done that before too. I look forward for my lunch break everyday only because I wanna sleep in the pantry. Talking non-stop can be really tiring I tell you. Next time, don't get surprised if you see someone who can sleep while standing in the train, they might be a call centre consultant or has been one before. Hahahaha!!
Number 5
Generally, all call centres maintain the same procedures and flow of work regardless of what industry is it. It can be a telecommunication, banking or products based call centre, and the process will be just 70-80% the same most of the time. Whenever you become a customer and call a customer service centre, you can act like a boss. The agent who is assisting can never tell you chicken stories because you basically know how the work flow is like. Whenever my friends or family members have any issues with their stuffs that require them to call a Customer Service Centre, I would volunteer myself to make the call and 90% of the time, I get a FCR (first call resolution). You will also be a know-it-all super person. For an example, if you are a staff in the X Telco call centre, your brain will be automatically stuffed with the latest promotions, all those answers for hows and whys. So next time if a family member has an issue, they will opt to check with you instead of calling the hotline :)
Number 6
You will naturally be a friendly person because when you work in call centre, you are trained to be friendly and nice to the customers. Also, the teams in a call centre are usually large where it will consist of 10-12 members each team. So, you will be used to being around many people and being friendly to them. A call floor is actually a large area with many desks in a row where you will be working amongst hundreds of people. You won't have the shyness to meet new people or making new friends. Most of the customer care consultants are warm and friendly who can make funny jokes and make you giggle like crazy. Your teamwork capability will be extraordinary. When you are in a same team with a person, no matter you like him or not, when it comes to work you guys will help each other and have each other's back at all times. You can even assist your friend beside you while having a customer on your line without he/she realizing that you are multi-tasking. Multi-tasking, this brings to the benefit number 7!
Number 7
A professional call centre agent is the one who can multi-task like God. Yes, like God. You will learn the skill of talking to a customer on the phone while replying emails at the same time. You can talk to a customer over the phone while communicating with the other via emails. Most call centres require their agents to carry on some adhoc tasks while answering calls like sending emails, preparing reports and so on. So, you will learn how to multi-task effectively like a boss. You will also key in the data related to the call in the system while communicating with the customer on the phone. Just stay in the call centre job for 6 months, and you can do multiple tasks at one time like a boss, bruhh!!! You can even eat, drink and answer calls at the same time.
Number 8
You will get used to most bad and vulgar words. Some customers will call in and shout at you with all the bad words that they knew. I have learnt some bad words that I have never heard thoroughout my entire life too. People can scold you in extreme vulgarity but you can still remain calm and cool. You will also get to know about many types of people who exist in the world. You will get calls from various types of human being with different characters. Some may annoy you to the maximum and some may make your day by giving you compliments.
Number 9
You will learn how to be a human. You will learn how to understand the situations of a person. When you deal with customers who call you out of anger, frustration and disappointment, you will learn how it feels to be in someone's shoes. There will be some callers who call in to check if there are vacancies available in the company. It is definitely not your job of course but you will have the good heart of asking them to submit their resume via email and etc. Working in a call centre somehow teaches you a little bit of humanity, no matter how mean you are as a person.
To keep it short, there are many benefits and advantaged in working in a call centre as a customer care consultant. But, I do not have the time to share them all here. If time permits, I will definitely blog on benefits of working in a call centre Part 2. There are many good things that you can learn and use it in your daily lives. However, there are some retards that look down on people who work in call centres. The truth is, not everyone can work in a call centre. It is very rare to find someone who lasts in a call centre job for more than 2 years, and if you are one, you are awesome! Re-post if you are one proud Customer Care Consultant. Here are some funny quotes and comics of call centre to make your day better
Number 1
You will learn how to be a patient person.In a call centre, it is all about customer service. So, the calls that come in are mostly because of problems and complaints. I believe all of us know how will a human being react when they are angry and frustrated. So, yeah! You gotta deal with the super pissed customer who called the Customer Care Hotline while his blood is still boiling. As time passes by, you will eventually learn on how to deal with your angry spouse too, lol. In a call centre, you are not allowed to interrupt the customer when he or she is talking, no matter how annoying is she/he being over the phone. You can only start to communicate once that human on the other side has done explaining his stupid shit. :P . This method can definitely be applied in your daily lives when your angry girlfriend is shouting out of anger. Instead of getting angry back at her, you may choose to just stay silent and let her calm down. Isn't it cool?
Number 2
Punctuality is the main key if you want to be successful in the call centre industry. Unlike most employers and organizations which are non-call centre, we are not allowed to be late to work even 1 minute. If our shift starts at 9am, we have to be available online at 8.59am. If our lunch hour is at 1pm, we gotta leave the seat by 1pm and be back by 1.55pm. Call centres do not tolerate lateness as it impacts their KPI unless you really have a valid reason such as, technical problems. Even if you arrived late to work, you must make sure you cover back those missing hours. If your working hours is 8, then it has to 8 hours in the end of the day no matter what time you logged in. Unless if the operating hours of your call centre aren't enough for you to cover up the hours that you were not in. No worries buddy, you can either replace it any days of the week, or even your off day. Alternatively, your salary for the total hours you were not in will be deducted. Isn't that very simple? Hehe. However, this teaches us to be very punctual. 1 hour for lunch break, 30 minutes for a casual break and a 10-minutes allocation for toilet break. Never worry for being late for your brother's birthday party or a movie date after this. If your movie starts at 10pm, you will be at the cinema by 9.30pm.
Number 3
We can survive without our handphones for hours. If you are working in a call centre, you would be aware of this rule. Mobile phones are strictly not allowed in the call floor unless you are in a position where you don't deal with customers via the phone. Mostly, team leaders and supervisors are allowed to bring in their handphones as they don't deal with customers directly. But, if you are a consultat, then handphone is prohibited inside the call floor. I have survived almost 5-6 hours without seeing my mobile phone and still doing fine. So, to people who feel that you are addicted to your smartphone and you need a break, apply for a job in a call centre. LMFAO!
Number 4
Sleeping while just sitting on a chair or in the toilet. Working in a call centre is one of the most exhausting job. We answer almost 50-60 calls a day continuously, staring at a computer and stagnant in a place. These habits are very exhausting for the mental and emotions. I have seen people who asked me why am I always tired when my job is just to sit in one place and answer calls? Try doing it, bro. Mental exhaustion is worst than physical tiredness. You would not know how it feels unless you have been there before. When you are very tired especially during the days of high volume calls, you will eagerly wait for your lunch break. Not to eat, but to sleep. During lunch break, you can see people sleeping in the pantry by just leaning on the chair or heads on the table. I have done that before too. I look forward for my lunch break everyday only because I wanna sleep in the pantry. Talking non-stop can be really tiring I tell you. Next time, don't get surprised if you see someone who can sleep while standing in the train, they might be a call centre consultant or has been one before. Hahahaha!!
Number 5
Generally, all call centres maintain the same procedures and flow of work regardless of what industry is it. It can be a telecommunication, banking or products based call centre, and the process will be just 70-80% the same most of the time. Whenever you become a customer and call a customer service centre, you can act like a boss. The agent who is assisting can never tell you chicken stories because you basically know how the work flow is like. Whenever my friends or family members have any issues with their stuffs that require them to call a Customer Service Centre, I would volunteer myself to make the call and 90% of the time, I get a FCR (first call resolution). You will also be a know-it-all super person. For an example, if you are a staff in the X Telco call centre, your brain will be automatically stuffed with the latest promotions, all those answers for hows and whys. So next time if a family member has an issue, they will opt to check with you instead of calling the hotline :)
Number 6
You will naturally be a friendly person because when you work in call centre, you are trained to be friendly and nice to the customers. Also, the teams in a call centre are usually large where it will consist of 10-12 members each team. So, you will be used to being around many people and being friendly to them. A call floor is actually a large area with many desks in a row where you will be working amongst hundreds of people. You won't have the shyness to meet new people or making new friends. Most of the customer care consultants are warm and friendly who can make funny jokes and make you giggle like crazy. Your teamwork capability will be extraordinary. When you are in a same team with a person, no matter you like him or not, when it comes to work you guys will help each other and have each other's back at all times. You can even assist your friend beside you while having a customer on your line without he/she realizing that you are multi-tasking. Multi-tasking, this brings to the benefit number 7!
Number 7
A professional call centre agent is the one who can multi-task like God. Yes, like God. You will learn the skill of talking to a customer on the phone while replying emails at the same time. You can talk to a customer over the phone while communicating with the other via emails. Most call centres require their agents to carry on some adhoc tasks while answering calls like sending emails, preparing reports and so on. So, you will learn how to multi-task effectively like a boss. You will also key in the data related to the call in the system while communicating with the customer on the phone. Just stay in the call centre job for 6 months, and you can do multiple tasks at one time like a boss, bruhh!!! You can even eat, drink and answer calls at the same time.
Number 8
You will get used to most bad and vulgar words. Some customers will call in and shout at you with all the bad words that they knew. I have learnt some bad words that I have never heard thoroughout my entire life too. People can scold you in extreme vulgarity but you can still remain calm and cool. You will also get to know about many types of people who exist in the world. You will get calls from various types of human being with different characters. Some may annoy you to the maximum and some may make your day by giving you compliments.
Number 9
You will learn how to be a human. You will learn how to understand the situations of a person. When you deal with customers who call you out of anger, frustration and disappointment, you will learn how it feels to be in someone's shoes. There will be some callers who call in to check if there are vacancies available in the company. It is definitely not your job of course but you will have the good heart of asking them to submit their resume via email and etc. Working in a call centre somehow teaches you a little bit of humanity, no matter how mean you are as a person.
To keep it short, there are many benefits and advantaged in working in a call centre as a customer care consultant. But, I do not have the time to share them all here. If time permits, I will definitely blog on benefits of working in a call centre Part 2. There are many good things that you can learn and use it in your daily lives. However, there are some retards that look down on people who work in call centres. The truth is, not everyone can work in a call centre. It is very rare to find someone who lasts in a call centre job for more than 2 years, and if you are one, you are awesome! Re-post if you are one proud Customer Care Consultant. Here are some funny quotes and comics of call centre to make your day better
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